PaaS

Service Delivery and Customer Support

Your IT services are delivered to the highest levels of quality and performance
Meaningful and measurable performance indicators and service level agreements for your clarity and peace of mind
A first-rate reliable service defines our managed services
Rest assured your data is wholly secure with us
Your needs define the choices we make and everything we do
A dedicated service delivery ethos - we recognise your reputation depends on us

Service delivery and customer support excellence

Whether you need a Platform as a Service solution, faultless managing of your GIS operation, or have Landmark design and build a suite of applications, we place first-class services and committed customer support at the heart of our operations.

Additionally, we ensure all our services align to relevant ISO and ITIL standards, and our implementation processes utilise industry standards such as PRINCE2, PMP and Agile.

We’re always there when you need us. Our customer support and help desk teams use a range of sophisticated call management and incident logging systems to provide you with the highest level of confidence and communication when you need us most.

Our customer support and help desk teams use a range of sophisticated call management and incident logging systems to provide you with the highest level of confidence and communication

Constant monitoring for continuous reliability

Our delivery platforms are continuously monitored by a range of industry-leading applications; this ensures our services remain “always on” and any issues are eliminated before they impact live services.

Our platforms contain considerable inbuilt redundancy and resilience measures to ensure your services perform under all levels of load. Likewise all our services are independently security and penetration tested to safeguard against hacking and security threats.