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    ONS Web Hosting

    • Operation and hosting of all ONS public-facing websites
    • Has exceeded all SLAs and KPIs
    • Successful integration of high levels of operational change
     
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    Overview

    The Office for National Statistics has several different public-facing websites where they publish statistics for Government departments. Landmark manages the complex operations of these web-sites to high levels of availability, performance and security. The live service has been operational since September 2011 and has consistently met 100% of Service Level Agreement (SLA) requirements.

     The publication of key national statistics – for example newsworthy data such as retail price indices, employment data and economic growth, at a precise day and time is managed mutually by ONS and Landmark.

    Landmark’s Solution

    To service the requirements Landmark designed, built and operates a fully resilient server infrastructure, with no single points of failure. Based on a VMware virtualised environment architecture, utilising a resilient SAN (Storage Area Network) infrastructure, this platform is capable of reliably serving statistical data under very heavy loads, ensuring that the information is always available to the general public (a requirement at the core of the ONS service).

    The service operates from Landmark Tier 3+ TIA942-compliant Data Centre environments and is linked to several ONS sites by secure high-speed communication circuits.

    Landmark successfully managed the complex transition process to tight deadlines and across multiple stakeholders in a multi-supplier environment.

    Now in the operational phase we continue to deal with very large volumes of change on a day-to-day basis due to rapidly evolving customer requirements

    We provide 24x7 operational support

     
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    Some Key Elements of the Services Provided

    • Web Services
    • Fully Managed Hosted Services from Tier 3+ Data Centres and Customer Support
    • Complex Systems Transitioning services
    • High volumes of operational change
    • Multiple supplier environment
    • Customer Support Services
    • Consultancy, Project and Operations Management

    Benefits realised

    • Improved public-facing window to ONS
    • Streamlined operations and reduced costs
    • Consistently exceeded SLAs and KPIs
    • Successful integration of high levels of operational change
    • Successful partnership based on common goals, culture and trust